FREQUENTLY ASKED QUESTIONS
Relovvy is an online marketplace where parents and small craft businesses can buy and sell preloved children’s items. Simply create a sellers or buyers account, list the items you want to sell, or browse our categories to find quality, gently-loved items at affordable prices. Our platform is designed to make sustainable shopping easy and community-focused.
No, listing items on Relovvy is completely free! Our goal is to make it simple and cost-effective for parents to pass on quality items to other families. There are no hidden fees for listing items. A 5% commission fee is taken on all items sold. All transactions must be made within the platform.
You can list a range of gently-used, quality items related to children and parenting, such as clothing, toys, furniture, and baby gear. We also welcome listings from craft businesses offering handmade or eco-friendly children’s products. Please make sure all items are in safe, usable condition and meet Relovvy’s quality guidelines.
Relovvy encourages all sellers to adhere to our quality and safety guidelines. We ask that all items be gently used, clean, and free from damage. For items like furniture or baby gear, safety standards should be checked, and sellers are responsible for disclosing any wear or issues. Ensure car seats have not expired.
Since most items on Relovvy are preloved, sellers typically would not offer returns. We encourage buyers to carefully review item descriptions and contact sellers if they have any questions before purchasing. In cases where an item is not as described, buyers can reach out to our support team for assistance.
Payments on Relovvy are handled securely through our platform. Once a buyer completes a purchase, the payment is processed and held until the item is confirmed received. We then release funds to the seller to ensure a safe and smooth transaction for everyone.
Sellers have the flexibility to set shipping options while uploading their items. You can either include the shipping cost in your listing price or arrange shipping separately with the buyer. An option may also be viable for pick up. Both parties are encouraged to communicate about shipping preferences, and we recommend using trackable shipping methods for secure delivery. All transactions must be made within the platform.
Yes, Relovvy provides a messaging feature so buyers and sellers can communicate directly. This way, you can ask questions, confirm details, and coordinate any specifics before finalizing a sale.
Relovvy is committed to promoting a circular economy by encouraging parents to buy and sell quality, gently-used items. By giving these items a second life, we reduce waste, lessen the demand for new resources, and create a more sustainable, budget-friendly shopping experience.
Our support team is here to help! For any questions, issues, or assistance, reach out to us through our Whats app icon on the website page or email at contact@relovvy.com