Shipping and Delivery Policy for Relovvy
Welcome to Relovvy, a pre-loved marketplace where customers connect directly with one another to buy and sell items. As a peer-to-peer platform, Relovvy facilitates transactions but does not handle shipping or delivery logistics. Below are the guidelines for shipping and delivery between private parties.

1. Shipping Responsibility
   Buyers and sellers are responsible for coordinating the shipping and delivery of items. Relovvy is not responsible for shipping the items or handling any delivery-related issues.
   Sellers must package and ship the item as agreed upon with the buyer.
2. Selecting a Shipping Method
   Sellers are free to choose any shipping carrier or method that works for both parties. This can include postal services, courier services, or any agreed-upon local delivery option.
   It is recommended that both buyers and sellers select a shipping method that includes tracking and insurance to protect against loss or damage.
3. Shipping Costs
   The buyer and seller should clearly agree on who is responsible for shipping costs before completing the transaction.
   Any shipping fees, including packaging materials and delivery services, should be discussed and agreed upon between the two parties before payment is made.
4. Estimated Delivery Times
   Delivery times may vary depending on the shipping method chosen, the location of both parties, and other external factors (e.g., public holidays, weather conditions).
   Sellers are encouraged to ship items within a reasonable time frame after payment is received. Buyers should be provided with an estimated delivery window based on the shipping method.
5. Tracking and Confirmation
   To provide transparency and security for both parties, it is recommended that sellers use a shipping method with a tracking option.
   Once the item is shipped, the seller should provide the buyer with the tracking number or any delivery confirmation details, where applicable.
6. Lost or Damaged Items
   Relovvy is not liable for any lost, stolen, or damaged items during the shipping process. It is the responsibility of the buyer and seller to resolve such disputes directly.
   For added protection, consider choosing a shipping option that includes insurance for high-value items.
7. Local Pickup
   If both parties agree, local pickup can be arranged instead of shipping. This method eliminates shipping costs and allows for the buyer and seller to meet in person.
   Please exercise caution and choose a safe, public location for any local pickup transactions.
8. Disputes and Issues
   Relovvy encourages buyers and sellers to communicate directly and resolve any shipping-related issues (e.g., delays, undelivered items) between themselves.
   In cases of significant dispute, Relovvy may provide mediation assistance, but we are not responsible for refunds or resolving shipping issues.
9. Delivery Confirmation
   Once the buyer receives the item, they should promptly confirm the delivery in the Relovvy system. This helps sellers complete the transaction and ensures that both parties are satisfied.
   Important Note: Relovvy is a platform for connecting buyers and sellers but does not handle or manage shipping logistics. By using our platform, you agree that Relovvy is not responsible for any shipping delays, lost packages, or delivery issues.
   By participating in a transaction, both buyers and sellers agree to these terms.
   If you have any questions or concerns regarding shipping, please feel free to contact us at [support@relovvy.com].